#CUSTOMER MANAGEMENT SOFTWARE FREEWARE FREE#

Likewise, you can use Bitrix24 to send offers and sell more to existing customer base. Once you identify inactive customers, you can contact them or launch automated reactivation campaigns. Here are some customer segment examples: all customers who bought product A, all customers from California, all customers who made a purchase in last 90 days, all customers in California who bought product A within the last 90 days.Ĭustomer reactivation and marketing campaignsĬustomer tracking system makes it easy to identify customers who stopped buying from you. This feature is called order tracking in some solutions.Ī HUGE but underestimated benefit of customer tracking software is ability to create customer segments. If you want to calculate customer LTV (life time value), you need to have an accurate record of all purchases made by every single client, especially if you run a subscription-based business.

This is important, because in many instances a single customer makes multiple purchases. Sales tracking is different than customer tracking, but Bitrix24 and other CRM solutions track both. So, we will describe customer tracking features as they are available in Bitrix24.Ĭlearly, a customer tracking system should answer one major question – how many customers do I have? The ideal customer tracking system tracks every single person who has made a purchase from you. There’s a bit of confusion about what customer tracking software does and if it’s the same thing as CRM or not.

#CUSTOMER MANAGEMENT SOFTWARE FREEWARE FREE#

Looking for a free customer tracking tool? Meet Bitrix24, the world’s most popular free CRM and customer tracking software, used by over 10 million companies to track over 500,000 million customers in 187 countries.

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